The total cost of your order is the price of the goods, delivery charges and/or insurance charges.
Payment can be made by most major credit, debit cards (Visa or Mastercard) and electronic funds transfer in accordance with the payment methods section.
Orders will not be processed until payment reflects on our bank statement. When paying by EFT you must use the sales number as reference so we can match the transactions. Failure to do so could result in your order not being processed or delayed
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/eft payment in accordance with your order.
All credit card processing will be carried out using strong 128-bit encryption for maximum protection. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We don’t allow returns as the majority of the items on this site are custom made. However if the product has a manufacturing defect due to material or workmanship, we will replace all or part of the product, once we have been given/shown proof as long as this is reported to us by email within 14 days of receiving the product. Buyer is responsible for return shipping costs. Please note this excludes any damage caused during the delivery processes or in opening and storing the product.
Stuck2U does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller, except where the Buyer is dealing as a Consumer. Please note the colours and sizes given in the description are approximates and can vary for various reasons.
All other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
Changes to terms and conditions
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
Rights of seller
The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
The Seller has the right to change the properties, not limited to sizes, colour or material, of the products at any time. However any order place and paid for before change will be processed as per order.
All of the images, texts and coding are strictly property of their respectful owners. If you are a company or owner of any trademarks or logos that appear on www.stuck2u.co.za and do not wish your logo/trademark or product to be displayed then please email or write to us and it will be removed instantly.
We do protect our data and take infringement very seriously and aim to always prosecute if our work is stolen. We take regular back-ups of the site and these back-ups are then stored by our legal representatives should a case of data theft occur.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Use of site
Stuck2U authorizes you to view and download the materials at this website ("Site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other website or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.
Limitation of liability
In no event will Stuck2U, its suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not Stuck2U has been advised of the possibility of such damages. If your use of the materials, information or services from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you.
Stuck2U does not want to receive confidential or proprietary information from you through this Site. Any material, information or other communication ("Communications") you transmit or post to this Site will be considered non-confidential and non-proprietary. Stuck2U will have no obligations with respect to the Communications. Stuck2U and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.
Links to third-party Websites
Links on this Site to third-party websites are provided solely as a convenience to you. If you use these links, you will leave this Site. Stuck2U has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites or their content. Thus, Stuck2U does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Site, you do this entirely at your own risk.
Linking to this site
You may create links to this Site from other sites, but only in accordance with the applicable laws.
Procedure for making claims of copyright infringement
Any notifications of claimed copyright infringement must be sent to the Service Provider's Designated Agent.
Services rendered by Stuck2U
- Clients will be provided with a cost estimate based on the brief received. Changes to the brief, or fluctuations in scope, could result in a revised cost estimate.
- Stuck2U reserves the right to monitor the scope of the project and charge for development hours should the initial allocated design time be exceeded.
- Acceptance of this estimate indicates acceptance of the costs and approval for the project to proceed.
- Author's corrections will be billed in addition to this amount.
- Copyright in respect of work commissioned will remain the property of Stuck2U until such time as the full cost thereof has been paid by the Client. All source files and code will remain the intellectual property of Stuck2U [unless a separate contract is entered into].
- Stuck2U reserves the right to remove the project from the public domain should payment not be forthcoming.
- Should a project for any reason whatsoever come to an end all payments made are non refundable to cover Stuck2U expenses.
- Should content not be provided for 3 months, the project ends and all payments made will be kept to cover expenses incurred.
- Should payment not be forthcoming for a period of 3 months for any reason whatsoever, all work in terms of code and database files, media including photos and videos, text, e-mail addresses or any other content may be used by Stuck2U.
Stuck2U administers this Site from its offices in DURBANVILLE. Stuck2U makes no representation that materials or services at this Site are appropriate or available for use outside South Africa, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or regulations including without limitation U.S. export laws and regulations. If you choose to access this Site from outside South Africa, you do so on your own initiative and are responsible for compliance with applicable local laws.
Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
As products are customised please allow 10 to 14 normal working days plus freight transit time. This will allow for manufacturing .
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Stuck2u will contact you via email and provide a revised shipping schedule.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
SA counter to counter
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
* Note: Stuck2u recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
International customers should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for
Order processing will not begin until we receive a confirmed order and full payment.
As the products on this site are mostly custom made we cannot allow cancellation or returns. However if you contact us before manufacturing has been planned/started we may accommadte you, but you will be liable for 20% handling/administration fee. You must advised us in writing of you cancellation and thei cancellation must be signed by the person who made the original purchase.
Disclosure of outlet country at time of payment
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).
Stuck2U endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable
sales tax, shipping charges (on the day of shipping) and insurance.
Stuck2u reserves the right to change pricing at any time without prior notice.
We accept MasterCard and Visa credit/debit cards. If you do not have a credit/debit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you're ready! Sorry for the inconvenience.
EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to "Checkout" and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Stuck2u as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
- Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
- Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
- The Merchant does not have access to credit details.
- Virtual Card Services continually reviews and enhances its security in line with technological changes.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
I understand that all the designs and trademarks are registered to Stuck2U and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Stuck2U for any civil action or any legal action deemed necessary against me.
PO Box 1800
Fax: 086 691 0707
A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002
Stuck2u may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.
All Rights Reserved.